At Hanan Alpaca, we value customer satisfaction and strive to ensure that you are completely happy with your purchase. We understand that sometimes the product you receive may not meet your expectations, and we want to make the return process as seamless as possible. This policy outlines the steps you need to follow for product returns, including the use of a return label provided by FedEx. Please take a moment to familiarize yourself with our return policy to ensure a smooth and efficient return experience.

Return Process:


Step 1: Verify Eligibility


Before initiating a return, please ensure that your product meets the following criteria:

The item is eligible for return as specified in our product return policy.
The product is within the specified return window of 10 calendar days from the date of delivery.
The product is in its original packaging, including all tags, labels, and accessories.
The product and its packaging are undamaged and in resellable condition.


Step 2: Request a Return Label


To initiate the return process, follow these steps:

To initiate a return or refund, please contact our customer service team WhatsApp: +1 (703) 453-2723 or hello@hananalpaca.com

Once your return request is submitted, you will receive an email with further instructions and a FedEx return label attached.


Step 3: Prepare the Package for Return


To ensure the safe return of your product, please follow these guidelines:

Place the item securely in its original packaging, ensuring it is protected during transit.
Include all accessories, tags, labels, and any additional items that were originally provided.
Print and affix the FedEx return label provided in the email to the outside of the package.
Please note that the return label is not prepaid, and you will be responsible for the return shipping costs.


Step 4: Drop-off at a FedEx Location


To complete the return process, kindly visit any FedEx location near you:

Locate the nearest FedEx drop-off point by visiting the FedEx website or contacting their customer service.
Present the securely packaged item, along with the attached return label, to a FedEx representative.
The representative will scan the label, and you will be responsible for paying the return shipping fee at that time.
Please obtain a receipt or tracking number as proof of return for your records.


Step 5: Return Processing and Refund


Once the returned item reaches our warehouse, it will undergo a thorough inspection to ensure it meets the return criteria. Upon successful verification, we will proceed with the refund process:

Refunds will be issued to the original payment method used during the purchase.
The refund amount will exclude any shipping or handling charges incurred during the initial purchase.

Please allow for up to 30 business days for the refund to reflect in your account, depending on your financial institution’s processing time.
Please note that failure to adhere to the return process and eligibility criteria may result in delays or denial of your return request.

If you have any further questions or need assistance regarding the return process, please don’t hesitate to reach out to our customer support team. We’re here to help you every step of the way.


Thank you for choosing Hanan Alpaca. We appreciate your understanding and cooperation in our return process.

Returns and refunds are made at the discretion of Hanan Alpaca.